Terms of Service

Last updated 11 September 2026

These terms govern your use of Boothiva. They are written to be read — if something here is unclear or seems unfair, say so and we will look at it.

1. Who this agreement is with

"We" and "us" mean Boothiva. "You" means the person or business that opens an account. By creating an account or using the service you agree to these terms.

2. What the service is

Boothiva is software for running photobooths: designing print templates, publishing events to booths, capturing and printing at the booth, and managing the results afterwards. It is provided as a subscription.

The booth application is designed to complete a guest session without a network connection. Features that depend on our servers — publishing changes, syncing, galleries, exports — necessarily require one.

3. Your account

• You must be at least 18 and able to enter a contract.
• The information you give us must be accurate, and you must keep it up to date.
• You are responsible for what happens under your account, including anything done by team members you invite. Keep your credentials secure, and tell us promptly if you think they have been compromised.
• We strongly recommend turning on multi-factor authentication.

4. Free trial

New accounts get 14 days on the Pro feature set with one booth. No card is required to start, and the trial does not roll into a paid plan by itself — if you do nothing at the end of it, the account simply stops working rather than charging you.

5. Fees and payment

• Prices are shown on our pricing page in Australian dollars.
• We are not currently registered for GST, so no GST is charged and none is payable on our invoices. If that changes we will tell you before it affects your billing.
• Payments are collected by Stripe. Subscriptions renew automatically each month or year until cancelled.
• If a payment fails we will retry it and email you. If it keeps failing, the account may be suspended until it is resolved. Your data is not deleted when this happens.
• We may change our prices. Existing subscribers will get at least 30 days' notice by email before a change applies to them, and you may cancel before it takes effect.

6. Changing plans and cancelling

You can change plan or cancel at any time from the billing screen. Cancelling stops the next renewal and leaves the account working until the end of the period you have already paid for. We do not charge a cancellation fee.

We do not offer refunds for partial periods, except where the Australian Consumer Law requires one — see section 11.

Check your plan's retention window before downgrading. Retention is a limit of the plan you are on, applied to everything stored, not only to new photographs. Moving to a plan with a shorter window will delete photographs older than that window, and deletion is permanent. Export anything you want to keep first.

7. Your content, and your guests' photographs

You own your content. Templates you design, events you create, assets you upload and photographs taken at your events remain yours. We claim no rights over them and do not use them for any purpose other than providing the service to you. We do not use them to train anything.

You are responsible for the people you photograph. You run the event, so you are the one who must have the right to capture, store and share those photographs — including any consent or notice the law requires where your event is held, and particularly where a guest is a child. The booth records whether consent was given; recording that is not the same as obtaining it, and obtaining it is your job.

You grant us the limited licence needed to host, process, transmit and display your content for the purpose of running the service for you. That licence ends when the content is deleted.

How we handle photographs on your behalf is set out in the Data Processing Agreement, which forms part of these terms.

8. Acceptable use

You must not use Boothiva to:

• break the law, or infringe anyone's rights;
• store or share material that is unlawful, or that depicts a person without a lawful basis;
• attempt to access another customer's data, or probe, scan or interfere with the service;
• resell or share access in a way that circumvents the limits of your plan.

9. Availability

We work to keep the service running and available, but we do not offer a guaranteed uptime level. Boothiva is operated by one person, and it would be dishonest to promise a service level that is not backed by a team. We will give notice of planned maintenance where we reasonably can.

This is a considered part of the product design rather than an excuse: the booth application is built to finish a guest session with no connection to us at all, so an outage on our side should not stop an event that is already running.

10. Suspension and termination

You may close your account at any time. We may suspend or terminate an account if fees go unpaid after notice, if these terms are seriously or repeatedly breached, or if required by law.

Except where the law requires immediate action, we will tell you before terminating and give you a reasonable opportunity to put things right. After termination you have 30 days to export your data before we delete it, and we will not withhold your own content from you over a billing dispute.

11. Consumer rights and liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. If the Australian Consumer Law applies to you and we fail a consumer guarantee, you are entitled to the remedies it provides.

Subject to that, and to the extent the law allows: the service is provided as it is; our total liability to you for any claim is limited to the fees you paid us in the 12 months before the claim; and we are not liable for indirect or consequential loss, or for lost profits, revenue or data.

Keep your own copies of anything you cannot afford to lose. We take backups for our own operational purposes; they are not a substitute for you exporting work that matters to you.

12. Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction. If a dispute arises, contact us first — we would rather resolve it directly.

13. Changes to these terms

We may update these terms. If a change materially affects your rights we will email account holders at least 30 days before it takes effect, and you may cancel before then if you do not accept it. Minor corrections take effect when the date at the top changes.