What happens if the venue has no internet at all?
The booth runs the entire session locally: live preview, countdown, capture, retakes,
composition and printing. Photos and telemetry queue on the machine and upload when it next
sees a connection. Your plan sets how long a booth can stay offline before it needs to check
in — 24 hours on Starter, up to 14 days on Studio.
Can I edit an event while a booth is using it?
Yes. Edits go to a draft. The booth stays pinned to the published version it downloaded and
only moves to a newer one between guest sessions, once it has the new snapshot in full. A
half-downloaded template can never reach a guest.
Will the print match what I saw in the editor?
The editor and the booth render the same template file, described in millimetres, using the
same font set and the same rendering engine. Every release is checked against reference
prints pixel by pixel, so a change to the renderer cannot quietly shift your layout.
What do I need to buy to get started?
A Windows 10 or 11 machine, a webcam from the certified list and a DNP dye-sub or a
borderless Windows photo printer. If you already run booths, that is usually hardware you
own. DSLR support is in development and will arrive with a published compatibility tier per
body, rather than a blanket claim.
Who can see my guests' photos?
You and the team members you invite. Support access is time-boxed, read-only by default,
recorded in your audit history and visible to you. Retention is set by your plan and you can
shorten it.
Can I change plans mid-season?
Any time, in the portal. Upgrades apply within seconds — activate the extra booth straight
after. Sessions recorded by a booth that was offline for a fortnight are still counted
against the month they actually happened in.